Supervise all team members in their respective roles at the Front Office, Attend all hotel required meetings and trainings, Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag, Must be able to understand and apply complex information, data, etc. Assist in achieving 100% occupancy, Scout and enrol guests into the Marriott Rewards programme and ensure achievement of monthly targets, Assist the senior front office supervisor in compiling rotas and reports in the absence of the Front Office Manager, Attend monthly meeting with the Front Office Manager/team building/group training, Observe and follow procedures for Health & Safety, Fire, Accidents, Crime and Evacuation, Liaise with Housekeeping, Concierge and AYS on a regular basis to ensure maximum communication takes place, Two years experience in Front Office, PBX, Bell/Guest Services or Reservations preferred, One year supervisory experience preferred, Advanced computer skills required Advanced knowledge of Front Office computer systems preferred, Available to work a variable schedule. Independent worker with high energy and great communication skills. Front Desk Supervisor Resume. Not in love with this template? Implemented training procedures for front desk new hires. In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. front office supervisor Build My Resume. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Successful at enrolling guests into our Starwood Preferred Guest Program (SPG) exceeding the projected goal of 14% by 8% within the first two months. DEPARTMENT: Front Desk POSITION: Supervisor 1 JOB OVERVIEW: Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. This resume begins with a qualifications summary (also called a qualifications profile) which lists the skills, achievements, and experience most relevant for a hotel front desk job. Front office executives should also be proficient with accounting and project management software, so be sure to note any you know how to use. Guide the recruiter to the conclusion that you are the best candidate for the front office supervisor job. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines, Excellent team leading skills and team management skills, Fluent and confident in English, additional National and International language is an asset, Excellent written and verbal communication, interpersonal and leadership qualities, Strong guest service orientation and training skills background preferred, Maintains professional and pleasant body language at all times, Degree or diploma (preferred in Hospitality and/or Tourism Management), Support Team Members in handling Guest requests and enquires to ensure a positive outcome, Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures, Assist other departments, as necessary, and maintain good working relationships with hotel Team Members, Previous experience in a hotel environment, Act as frontline contact for all Hotel queries, internal and external, Assist Operations Manager in receiving and sending all client material pre- and post-conference; ensure storage is tidy and controlled, Prepare all month- and year-end accruals as well as follow up on all outstanding purchase orders, Ensure purchasing and invoicing system is up-to-date by preparing purchase orders for signature, placing all supply orders to vendors/contractors, and consolidating month end purchase ledger IAW unified system of accounts, Excellent interpersonal and communication skills, Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards, Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable), Ensure logging and delivery of packages, mail and messages to guests and meeting rooms, Review Front Office log and Trace File daily, Be aware of all rates, packages and special promotions as listed in the Red Book, Handle check-ins and checkouts in a friendly, efficient and courteous manner. Office management is a competitive field. Contributes to guest satisfaction at all times by providing high quality services throughout their stay, Promotes the hotel's offer. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Daily emphasis on internal audit procedures to include guest ledger detail and entries to promote clean month end closure. A winning Hotel Front Desk Employee resume should showcase a candidate’s ability to remain patient and professional in high-stress situations. Front Office Supervisor job in Marietta at WellStar Health System. Use professional field-tested resume templates that follow the exact resume rules employers look for. Billed, balanced and posted payments for Direct Bill accounts. It is vital that she/he has an obvious presence throughout the hotel, and be visible and moving through public areas and departments continually whilst on duty, Ensures clear and constant communication lines are kept with all staff and hotel departments, Provides change to other departments and the correct balancing of the main safe float, Acquires through training provided a comprehensive knowledge of the hotel’s Property Management System (CLS), Telephone System, internet System and in-house presentation System, Adheres to the hotel staff rules and regulations as detailed in the hotel’s staff handbook, Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable Relationship with guests, clients of the Hotel, Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs. According to the Bureau of Labor Statistics, jobs for office managers are anticipated togrow by 10% from now until 2026. ), Instills a calm, organized approach when interacting in stressful situations, Bachelor Degree in Business, Marketing and/or Hospitality Management (preferred), Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form, Performs various secretarial duties for the department manager such as filing, answering phones and taking messages, arranging conference calls, scheduling meetings, handling information requests, making travel arrangements and other similar tasks, Performs clerical duties including typing, copying, and taking minutes at meetings, Orients visitors to the department and/or facility, Distributes daily mail and maintains filing system to include databases, Answers telephone and assists the general public with information about the department and/or facility, Completes special projects and related duties as assigned by the department manager, Develops and maintains current office procedures, Trains, coordinates and/or supervises other office or clerical staff, Assist in selecting, training, supervising, scheduling, developing, disciplining, and counseling associates in the Front Desk of the Hotel, Assist in managing front office and establishment of policies and procedures, Understanding of front office accounting, forecasting, and reporting, Ability to defuse a potential problem situation confidently, Provide effective, fast service in a friendly manner, Ensure the highest level of guest satisfaction, Ensure room change slips are filled out accurately, Deal effectively with any guest comments and or / complaints, Assist with the sell strategy on sold out nights/ Manage and balance daily room inventory, Assist with daily VIP’s and group arrivals, Monitor, process and track daily “no shows’, Conduct Royal Reviews to ensure standards are met, Send out package report and action any special amenities associated with packages, Ensure daily departures and arrivals are reviewed VIP’s and groups, Ensure site rooms are on OOO status and communicate by email to the #RYH D-list, Other responsibilities connected with Front Desk may be required, Observe, predict and respond to Front Desk operation and Hotel activity, Daily checklist is completed according to department standards, Proven leadership, development and delegating skills, Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence, Post-Secondary School Education with Diploma in Hotel Management an asset, Ability to handle day-to-day operations of a Front Desk with excellent business, Performs Front Office, Reception and Information operations, applying the organizational structure defined by the Front Office Manager, Promotes the Marjan’s brand philosophy through his or her exemplary attitude, behavior, uniform, and excellent communication skills, Forms the link and interfaces between the hotel's different departments and various points of reception. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Property Designated Trainer for new Front Office Associates, created and implemented new training program. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures, Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. rooming the guest, anticipation of guest needs, upselling, cross-selling, scheduling, etc, Responsible for ensuring that all guest issues/complaints receive prompt action and follow up, Taking charge of Groups and Conventions from a Front Office perspective from pre-convention to post-convention stage, including pre-convention meeting attendance and internal post-convention follow-up, Participating and assisting with the Room inventory, Yield and Revenue Management including settling daily and weekly sell strategies, rates and price points. front desk, back office, storage closets, dry cleaning closet and public restrooms), To assist in promoting and developing a successful cross-training program within the Front Office Staff to ensure labor savings and increased productivity, Reply to positive Market Metrix responses, Insure brand standards for service, communication, grooming and training are met for RockResorts, Communicate throughout the department to foster teamwork, To assist FOM in developing and implement training to address specific areas of improvement within areas of responsibity to ensure results meet or exceed targets, Act as the supervisor on duty in order to effectively resolve guest issues and complaints in the absence of the Front Office Manager, To maintain accurate and adequate inventories of front office supplies, 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration is preferred, 2-3 years supervisory experience in front office operations or related professional area, Previous Hotel Opening experience is an asset, Previous experience from another world class or luxury hotel is preferred. Maintained Marriott brand standards and programs, Oversaw and supervised all duties performed by Front Office employees, Coached and counseled employees using proper techniques, Achieved a Marriott Eastern Region high score of 94.9% in hotel's 2013 Quality Assurance audit, Achieved a #8 Rank within TPG Hotels for Sell Out Efficiency through execution of Perfect Sell Incentive, Implemented service tactics to generate increases in department Guest Satisfaction Survey results, including a 15% increase in "Elite Member Appreciation" and a 7% increase in "Arrival Experience" year over year. 46 Radiology Front Office Supervisor jobs available on Indeed.com. front office supervisor Resume Examples. rooming the guest, anticipation of guest needs, up selling, and the application of all Corporate Standards, Consistent development, monitoring and follow up of Guest Service Procedures, Active participation in the implementation and follow up on action plans related to EOS feedback including Work Satisfaction, Recognition and Direct Supervision, Taking charge of Groups and Conventions from a Front Office perspective from Pre-Convention to Post-Convention stage, Assisting in the administration and management of the Front Office, Telephones and Guest Services, Liaising with housekeeping, maintenance, and Food and Beverage departments on a regular basis to ensure clear and concise communications, Ensuring that the Health and Safety of our internal and external guests is top of mind in adherence to the Fairmont Zimbali Resort’s policies and programs and OSHA regulations, Liaison with VIP parties, Distinguished Visitors and Special Attention guests and functions, Ensuring procedures are followed when dealing with all safety and security issues are concerned, Participation of First Aid coverage and handling of all emergency related situations, Work with a variety of different shifts including night shift coverage, Ability to perform over and above the above required responsibilities in line with providing excellent leadership skills, Excellent communication (written/verbal) in the English language. Be well prepared to stand out as the most suitable office supervisor job candidate. (You may update your preferences anytime.) Searching for a new job can be overwhelming, but with an exceptional resume, you can get the assistant front office manager job that you’ve been wanting. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. By using one of Resume.io’s field-tested resumes, and following these helpful tips on the creation of your resume, you … Guest Services, Florist, Housekeeping, In Room Dining), Be present at the Reception desk whenever possible, Deal promptly and effectively with any complaints, Co-ordinate arrivals and departures, monitoring waiting times, always keeping Guests informed and ensuring that they are as comfortable as possible, Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems, Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows, Liaise with Concierge to ensure swift baggage dispatch and collection, Follow up on late cancellations and no shows and charge when appropriate, Inform the receptionist/cashiers of new memo’s during the handover, Check the next day’s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure the Front Office team follows all GOLD standards of customer service and standard operating procedures, including USC’s credit limit policies. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information, Maintains knowledge of current health care and billing trends and practices, Supervises the daily activities of front office staff, Supervise the Front Office staff. Promotes collaboration and positive, professional work environment, Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Ability to resolve conflict, think on their feet, influence and mentor others, Maintenance of information about local events, Matters pertaining to Front Desk operations, Within the authority as assigned for Hotel Band 7 role, Ensure your shift team have updated knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events, Keep your team informed of all events or VIP Guests in the hotel that day, Maximize revenues as a key driver through up-selling and marketing programs, Manage Guest requests, emails, telephonic enquiries, complaints promptly and completely, Manage and direct all staff activities including, coordinating schedules and breaks, providing training and guidance, Assist Site Manager in the completion of front office staff performance evaluations (90 day and annual), Promotes the practice within the team and motivates the staff, Ensures accurate and thorough documentation and completion of all necessary paperwork is entered into the system, Keeps patients, RN’s and/or manager informed with regard to patient flow. 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