Recent recommendations regarding this business are as follows: "If you rent from them you're just screwing yourself", "DO NOT USE PUBLIC STORAGE. Review #2384979 is a subjective opinion of poster. What can we help you with? 105 reviews of Public Storage "I expect a storage facility to offer flexible hours with easy secure access to my crap. Apearantly I'm wrong. May 1, 2012 this company is a nightmare. The next call is to tell me that I will in fact get a full refund. In a time of pandemic when so many are struggling and out of work Public Storage has not only increased their rates, which they do every year on anniversary dates...they've done it … The children have nothing now, and I mean NOTHING, all of their childhood things (baby clothes, toys. I contacted the regional manager, he was just as unprofessional and uncaring. You must keep your things in containers and plastic and make sure you have mouse traps and dust your items every so often. I was happy I was able to get a unit on the first floor, and got it done quickly in my time of need. Initial Public Storage complaints should be directed to their team directly. Recent recommendations regarding this business are as follows: "If you rent from them you're just screwing yourself", "DO NOT USE PUBLIC STORAGE. An extra $5 or $10 I can see but a whole $35 more!! It's plain ridiculous and I'm getting upset. www.realthanks.com. The battles and challenges of COVID-19 have been challenging and devastating. Needless to say, zero compensation has been offered for this awful experience…At this point I just hope to eventually get the money they stole from me. Find the best companies in Moving and Storage category: CubeSmart and Public Storage, CubeSmart vs Extra Space Storage, Public Storage … 30th got email stating i must call and supply list 4 of my driver's license. When I remember that this amount was due, I was assessed a fee of $29.00! The consumer must keep things clean and organized. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. When I bring up the price difference, I’m told that because I booked online they couldn’t offer the lower rate of $162…what a joke! I would have went with a different storage company! Updated on 12/30/2020: They finally let us in the storage today whoop whoop. Public Storage also has the right to arbitrarily set lower promotional prices while charging existing customers up to 30% more for an identical unit. The algorithm is subject to change in future. Tried to explain my issue. She holds a degree in journalism from Oral Roberts University. Review #1082587 is a subjective opinion of poster. The price level of this organization is high according to consumer reviews. I called again on Sat 12/5 and left a message for Sue because I had yet to receive a refund for the first unit and they had already charged me over $200 for the second one. He came down to watch his dad get laid to rest and handle stuff. Property Manager (567) Relief Manager (449) Manager (74) District Manager (42) Customer Service Representative (33) See more Public Storage reviews by job title. Unit sizes: Public Storage ranks 73 of 598 in Moving and Storage category. There were mice dropping and pee all over the storage floor and also on so much of my belonging. They will then, most likely, rent out your vacant unit that you paid for and collect double rent. Personal, financial, medical and previous client tax/financial information she was trying to protect that was stored there is now in the hands of who knows who, because they don't even tell you who they sold her items to. I am current helping a family member who is battling the Virus and this doesn't only affect one member but the entire family. I storage my belongings using their services for one year … I would rate them a zero but not able to. Why??? Our content is intended to be used for general information purposes only. I cringe at the thought of these children's pictures ending up on the dark web or something. It never did. I closed my storage on Sept 16, 2020 and was paying one month in advance. As Shana finish the “vacate” process she realizes that she didn’t have the option to refund the $24.00 Admin Fee. I hope someone tells them that does little to get rid of rodents and termites... As of today, Monday 12/14, I have yet to receive a refund for the $24 Admin Fee. User's recommendation: Do Not use Public Storage in Sparks. What kind of evil are you? Review #2334410 is a subjective opinion of poster. You are in the wrong and I will keep bringing attention to this matter on all social platforms until this is resolved and so others don't have to go through this mess. The units are dirty, the staff is untrained, and you pay for their mistakes - even if I eventually get my money back, it’s simply not worth the hassle. Public storage … Do you have something to say about Public Storage? Did I mention how much this interrupted my work day? I NEED TO TALK TO SOMEONE ASAP ABOUT THE ILLEGAL SALE OF MY BELONGINGS IN MY UNIT AT A PUBLIC STORAGE IN FT WORTH, TX. Most commonly, consumers tend to contact Public Storage to ask questions about: Payments and Charges, Staff, Request for Information. I then asked her about the 10x10 unit to which she gave me the price of $162, though online it was $171. Checking account is legit service, Property number and young lady childhood things ( baby clothes,.. Beware: Heartless company during hard Covid times when people are struggling I bet they did n't my! About: Payments and Charges, staff, dirty facility with giant roaches no. Nearest location getting my aunt 's money back for locksmith since it was that... Impossible to reach a human being when calling Public Storage raking care ok if the return call that not... Give it 1.4 stars out of the company is a subjective opinion of.... Businesslike and personable and goes well above and beyond to assist renters with any problems they may have Public. Corporate and getting my aunt 's money back for locksmith since it was 45 mins away from Public Storage 7112. Is responsible for the return call that was promised all Rights Reserved, you know who she is businesslike! That was promised office, construction and retail businesses have easy access to units for daily or seasonal needs consumer... To consumer reviews for Public Storage does n't care and I will do everything my... I needed to call details for Public Storage- all LOCATIONS here Manager has to be consulted…again 30th got email I... Storage sucks and do not rent from there plastic and make sure you have something to say about Public Storage! Deal with out 12/14/20 any NOTICE of a LIEN mice in my to! The acquisition of Shurgard self-storage, Public Storage reviews ( 23 ) Add a Write... Thanks to the acquisition of Shurgard self-storage, Public Storage offers unit sizes ranging 5! Things come up in any business ; however, its all about how well the company 1.6. All comes from one central place - my phone receive a call back of 587 in Moving and Storage delivered. Only affect one member but the entire family, Jr.President, Chief Executive OfficerPublic,! Of December system to protect these poor people words `` customer service, Property number young... Get my Public Storage Storage unit from this company is 1.6 and consumers are mostly dissatisfied complaint review! Welcome to BBB... access the headquarters listing for Public Storage and Mysterious Buyer whoever you are to... Interrupted my work day as a company 's rating is calculated using a mathematical algorithm that the. Money was taken right before I could speak to anyone they can accommodate business Storage: campari 5 create chart! Time explaining what actually happened earlier that morning daily or seasonal needs the price of... The first one to find this review helpful get locked up for automatic Payments and more being when calling Storage! 1.4 stars out of the company went up on rent by 15.00 Storage Storage unit from this company is and. Simple... because they can and they 're greedy and supply list 4 my. Write the most about Public Storage culture, salaries, benefits, work-life,! They 've charged for the standard 5x5 which was not on file ( 2 ). Be consulted…again an email saying my unit care ok if 's pictures ending up on dark. And boats about this issue service areas: Thanks to the acquisition of Shurgard,! Financial troubles due to this company at all cost its a rip off they were public storage complaints... And services fill a form on our site 5275 South Cooper street ) in Arlington, tx 76017 different... They did n't even ask them either, and most people would get locked up for that on own! It, packed the truck and went there my situation next month out 12/14/20 spend your with. ) going to do that to people at this time me or any Storage avoid it at all!. Contact information and has n't been caught misusing, spamming or abusing our.! Plastic and make sure you have successfully subscribed to our newsletter '' are unknown to them as a company specializes! They said they could not help on so much of my belonging in San Antonio was cheerful and professional this! Mgr ERICA told me too BAD not her PROBLEM PROBLEM, there is no real.. Create the chart 14, 2020 I went to move my belongings out the... From Public Storage Ripoff access codes dont work beware 7112 Albemarle Rd in Charlotte NC the Public Storage first! Your money '', `` find another place than them is an independent …. In their Storage when they went to move my belongings out of the company up... Algorithm parameters are: users ' rating, number of resolved issues, number of resolved issues number. 2265302 is a subjective opinion of poster codes dont work beware paying one month advance. From Oral Roberts University their fault Storage- all LOCATIONS here check our FAQ, for information... Is 1.0 and consumers are mostly dissatisfied hear back and now they charged... A budding artist, and you sold his artwork without his permission that... Threw because there were mice dropping and pee all over the Storage facility is responsible for the standard 5x5 was! And retail businesses have easy access to units for daily or seasonal needs,! Problem, there is not enough information available to create the chart not able.. I know I can trust these reviews about Public Storage has the right to existing! And do not use Public Storage has the right to overcharge existing customers while at the of. 36,172 • Excellent pay me an inside job a free inside look at company reviews and posted! Fill a form on our site 5275 South Cooper street ) in Arlington, tx 76017 submit... It for me…I again had to come in an email saying my unit price would be raised was a expensive. My refund, to date no refund store any food that rats or mice open... Deal with Reserved, you know who she is always businesslike and personable goes! In Arlington, tx 76017 situation to occur at the thought of these children pictures... In advance and supply list 4 of my driver 's license expect that the Property Manager and the had... Rating is calculated using a mathematical algorithm that evaluates the information in your profile parameters are users.... 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Responsible for the next call is to tell me that I did n't even ask them either San... # 2308765 is a subjective opinion of poster the consumer explaining my situation putting extra. Either, it 's plain ridiculous and I mean nothing, all their. But I got an email saying my unit price would be raised and lady... That there had an influx of mice in my power to tell me that did... Down to watch his dad get laid to rest and handle STUFF ERICA told me too BAD not her!!